Patients are switching Providers over a poor Digital Experience

the "Digital Experience"

Over 20% of patients say they have switched Providers over a poor Digital Experience

Many Studies and Surveys have been completed around patient engagement and the overall digital experience. The results of these studies and surveys all reveal the same thing. A high percentage of patients will switch providers over a poor digital experience. These studies also show that patients are much more likely to be engaged in their own care if they have access to data and are able to participate in the coordination and planning of their own care. Eceptionist's CustomerCX provides a platform from which organizations can provide their patients with an engaging digital experience.

61% of younger patients are considering switching providers over a poor Digital Experience

Engage with your Patients

The EceptionistCX platform is designed to deliver transparent portal access for your customers (i.e., patients, citizens, consumers, employees, students, clients, etc.) that you manage and control. Eceptionist's CustomerCX offers your patients an easy-to-use portal where you can engage with your customers and make it easy for them to participate in many different use cases from their PC or mobile device. Examples of these use cases include self-registration, self-scheduling, self-request, workflow participation, econsult, concierge medicine, forms, electronic consent and communication.

Click here to learn more about Eceptionist's Customer CX.